Horror Movies, Great Copywriting & Profitable Websites
The other night, I was working away at my computer watching “Paranormal State” on Netflix (New to Canada! YAY!) and because it isn’t exactly a show for my kidlet, I plugged in my headphones. The apartment eventually got dark, but because I’m quite a connoisseur of scary stuff, I didn’t pay much attention. It takes a lot for a movie to scare me.
Suddenly, I heard something move to my left, and I admit it: It scared the crap out of me! I yanked the earphones out of my ears and literally looked to make sure I was alone.
Of course, I laughed at myself. It was silly, but the show and my own habits set me up to freak out and do exactly what I did. It did scare me enough to start thinking though…how similar are scary movies to good websites? Is there anything I can learn here?
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Scary Movies Bring Everything Together
Horror movies use our minds to scare us. Every element works to gain our trust, suck us into the story, and make us part of the story…the music, the images, the sounds…it all fits together perfectly.
Websites aren’t supposed to scare us…well, some are, but generally speaking, they’re not supposed to. What they are supposed to do, however, is to gain our trust, suck us into the sales funnel, and make us buy into the ultimate goal. Every element needs to work together to do it.
The Perfect Introduction
If you’ve ever watched Paranormal State, you’ll notice it starts off with a black screen, completely devoid of everything except simple white lettering. The sounds are reminiscent of something banging on the pipes and other sounds you’d normally hear at the scariest points of a movie.
The message is written clearly, simply, and is very much to the point. The text is in a font you’d normally see used on official paperwork, and before the show even starts, you know the entire show will be presented from an investigative standpoint.
Websites and copywriting need to set up the visitor instantly. The first thing they notice should already tell them what to expect from the rest of the site. If you were to think of your website like a movie, it should give hints about the main elements of the plot.
Not sure what the plot for your website or copywriting should be? Here are a few tips:
- Start with the end in mind – Decide where you want visitors to be at the end of their visit. Hopefully, this is at the end of a conversion.
- Decide where each ‘viewer’ starts - Websites are a lot like a ‘choose your own adventure story’. Your job is to figure out where each segment will land and begin their journey. Even though they may start at multiple locations, they should have a similar theme.
- Connect the Dots - Make a note of all the important ‘intersections’ for each of your conversion paths and make sure each visitor can go through the ‘story’ without getting lost. Can they skip to the end at any time?
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Focus Attention On the Most Important Information
In a scary movie, you’ll notice that only one element, sound, visual stimuli, or script, will peak at any one time while the foundation of the story is being laid. At the key points where you’re being drawn into the story, only one element will build tension. This might be a character talking while nothing notable can be seen onscreen, or it might be the music slowly building the tension while all is quiet and still.
Then, as you near the climax of the movie, you’ll hear the intensity build in two of the elements. The music will intensify as the characters begin to realize whatever it is the climax will be. You’re naturally pulled into the storyline and find yourself experiencing the story yourself. Waiting. Wondering. Wanting to know. The climax? All three elements reach their peak.
Now, think of your conversion process.
While it may not be as noticeable in a shorter process, ecommerce stores make it relatively easy to plan out. Think about it:
You start the story by landing on the site. Already getting an idea of what you should be looking for, you follow a category or click on a product page.
Once there, the theme of your visit surrounds this main piece, giving you information, and convincing you to purchase that item. There are other paths you could take, other products you could purchase, but the main focus should be centered on the product you initially chose. In short, even though there are other elements present, the other stimuli should be muted and naturally direct focus on the main path.
From there, you place your item in the shopping cart. The end (the checkout button) should be calling to you, but things like sales, free shipping if you buy $X more, and other offers should be intensifying. They’re all indications of the climax to come.
By the time you’re done, you can’t help but think about how nice it will be to get your items in your home and in your very own hands. Clicking the checkout button? That’s the climax. The moment of relief from all the built up tension.
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Every Story Has a Hero
No matter what kind of movie you watch, they always have a star. There is always one main character you can rely on to find happiness, save the day, or defeat the bad guys. This is where most of the focus is centered, and generally, where the story begins and ends.
Does your site have a hero? Does it have a product, a group of information, or offer that everyone can look to for help? Will it save the day?
The next time you watch a horror movie, or any good story, watch it, enjoy it, and be entertained, but watch it a second time. Take time to watch it with the sound off, listen to it without watching the screen, and if you can, read a script from the show. Make note of how the elements work together and how the movie draws you in until you convert and buy the story. Then, look at your own website, or get someone else to do it, and see if it does the same.
Content VS Context — Which Is More Important?
Is the material more important than where you publish & promote it? Or is your priority the other way around? Should you worry about where your content appears rather than what you’re actually publishing? Can crap content be successful if it’s advertised in the right space?
A short while ago, Charlie Southwell of the soon-to-launch Screendrip asked these same questions. I certainly don’t claim to have answers he was seeking, but I do think the answers are subjective. I think the right answer depends on how you look at the situation.
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Content Is More Important
As humans, our instinct is to judge and assess everything we encounter. Our brains automatically want to identify friend from foe, good from bad, and helpful from harmful. Since the days of cave dwelling and spear throwing, our ability to assess our surroundings and place everyone on the scale from 1 to 10 contributes or harms our chance of success and survival.
When you meet a complete stranger for the first time, you use all the information you receive about that person consciously and subconsciously to form an impression of them. Their bad fashion sense, for example, will influence your opinion just as much as, if not more than, their posture and the way they carry themselves.
By the time the stranger opens his mouth and extends his hand, you are already 80% sure of where he fits in your mind. If he speaks poorly or says something distasteful, it will surely lock him into a lowly position in your mind. If, contrary to his appearance, he speaks positively and impresses you, you’re likely to reassess him. The stranger will stick out in your mind, at the very least, just like lawyers with long hair and hippie clothes or the clean business suit-wearing punk rocker.
Think of your site as the stranger. His clothes are your design, his posture, your navigation and layout, and his words are your content. The hand he extends? Your comment system and contact information. If you routinely say things (produce content) no one wants to read, use, or enjoy, the visitor’s opinion of you is going to decline sharply regardless of where you put it.
The bullshit posts on Techcrunch or the poorly researched content CNN has published in the past are good examples. If this happens too often, it will severely damage their credibility, if it hasn’t already.
That being said, the value of content is subjective; how much content is worth varies from person to person and depends specifically on the individual’s knowledge base and situation. For a small business owner new to the Web, a guide to creating a successful website would be worth its weight in cold. For the Internet marketer who has been online since the mid 1990s, it’s redundant, old news, and wasting his time.
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Context Is More Important
Have you ever come across an amazing tool, a great resource, a smart individual, or a wonderful business and thought it was a shame that no one else knows about it? Or, thought about how sad it is that it’s on an unusable or horribly ugly platform? This is a case of bad context taking away from the value of the content.
It’s sort of like handing out $100 bills to everyone who walks passed you. If you were to offer me a $100 bill with no strings attached, you can bet your bonnet I’d take it. I wouldn’t think twice. What’s it worth? $100!
For me, that money has value. It would pay my power bill, put food on the table, or pay my son’s school fees. If you were to do the same thing in the middle of the cow pasture, however, it’s not going to work out quite how you’d like it to. To the cow, that $100 bill is getting in the way of what he really values: Food!
If you were to create a comprehensive travel guide on Antarctica, this bit of information would be priceless on a travel site. This information isn’t exactly widely available, and for travelers interested in going somewhere different, it would certainly fit the bill. If you were to promote this content on the financial social site Tip’d and publish it on CNN Money, however, most visitors would be disappointed in the content, if not annoyed.
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Great Content, Publishing and Marketing Go Hand In Hand
The way I see it, you can’t create content without considering where you’re going to publish it and where you’re going to market it. You also can’t decide where you’re going to market the content or where you’re going to publish it without considering the content itself. It’s sort of like trying to make a peanut butter and jelly sandwich without bread, peanut butter, or jelly. You have to consider all three, at the same time, by putting each element in priority.
If you want to market in a particular place, you need to choose a host for your content that performs well on that platform or in that niche. You also need to create content the visitors there are interested in and would find valuable.
If you have a particularly great piece of homeless content, you need to identify the right site to host it. You also need to determine which social site or marketing platform that content would do well on. The same can be said for your host. If you’re asked to create content for a specific site, find the right marketing platform and determine which content would be best.
Which is most important for you? Content or context?
The Fine Art Of Creating a Guest Posting Strategy
When was the last time you created a guest posting strategy? How carefully do you choose the host sites for your content?
Guest blogging (content placement) is one of my favorite ways to build good links, expand a company’s reach, build authority, and bring more traffic to a site.
Guest posts can also be a smart alternative to paid links — many believe the links acquired through guest posting are worth more because they’re located in the content, rather than in a sidebar, or list of links. They’re less likely to disappear; they have a one-time cost, and give you the most bang for your buck.
If you want all this, however, you can’t just drop guest posts on the first site you come across. You have to choose the destination sites very carefully.
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Find Authority Sites To Guest Post On
Social Media Today recently published a list of the 10 Places To Find Blogs To Guest Post On. In it, the author listed several places that maintain collections of authority sites. This is excellent advice. It works well, but you can’t rely on this alone.
First, use search to find the ones the lists above have missed. Advanced search queries are a powerful way to find good guest posting opportunities.
You can find out more about advanced search queries here:
- Google Search Basics — Google’s Web Search Help
- Link Building Search Queries Collection — Search Engine Journal
- 21 Link Builders Share Advanced Link Building Queries — Search Engine Land
- Long List of Link Searches — SEOmoz
- Link Building Tools and Content-Based Link Opportunity Analysis– Ontolo
- Link Search Tool — Solo SEO
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Sort the Great Guest Posting Opportunities From the Good Ones
Finding the best places to guest post involves more than just locating authority sites on a related topic. In fact, if you focus purely on the link value of guest blogging, you’re missing out on the real SEO and marketing value this tactic can generate.
You need to find a spot to guest post that matches your goals and attracts your specific target audience. It should reflect the skills or strengths of your business, and open the door to future opportunities.
Being a copywriter, you’d think I’d post mostly on copywriting sites. This isn’t true. Instead, you’ll find I frequent SEO, social media, and Internet marketing sites, as well as various industry-specific sites. Why?
While there are plenty of authority sites in the copywriting industry, these sites have very little value for me:
- I’m rarely hired by other copywriters.
- My customers don’t read sites focused on copywriters.
- My business and I are painted into a corner. If I only post on copywriting sites, I’m perceived as being strictly a good writer. And while I do have excellent copywriting skills, I’m much more than that. To be a great copywriter, you need to know about more than just spelling and grammar. In reality, copywriting online involves SEO, social media, conversion optimization, branding, business, marketing, usability, buyer behavior, and much more.
- There’s no opportunity for growth, if I stay in the copywriting niche.
- I have more competition within the industry. This isn’t to say other copywriters disappear once you leave the industry, but unless you’re willing to get out there and stand out, you’ll blend in.
When I guest post, I focus on helping others see the value in quality copywriting and how to use it to their advantage. I help others understand how to integrate content into their businesses and websites, how to create winning content strategies, and how to achieve and surpass their goals because that’s what my products and services do.
In return, my guest posts have earned award nominations, become a recommended resource for governments and university professors, generated clients, and opened the door to opportunities I wouldn’t have gotten otherwise. This is all in addition to the buzz, traffic, and additional links the practice initially created. This would have been much more difficult to accomplish if I had stayed on my own blog.
I would say these benefits are worth the time invested in choosing guest post destinations, and far more valuable than a $2,000 paid link. Don’t you think?
You can and should do the same with your guest posting strategy. To get started:
- Make a list of authority blogs and content-based sites.
- Study their style, direction and audience.
- Make connections with the site owners.
- Craft and publish your content.
That’s it!
Do you have a guest posting strategy?
Competitor Analysis: How Your Competitors Make Your Online Marketing Better
How can you play a game when you don’t know the rules? Like a good game of Risk, you need to measure up your opponents, their strengths, their weaknesses, and decide exactly what kind of a stand you’re going to make in order to claim your portion of the market share.
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Identify Your Competitors
Sit down and make a list of all the websites and/or businesses you would consider your biggest competition. If your customers aren’t turning to you, who are they turning to? Keep in mind this may not even be something in your direct niche.
For instance, one of my clients produced videos and taught classes on how to type in a healthy manner on various devices. They didn’t really have much in terms of direct competition, but what they were competing with is the many ergonomic devices out there. This made their competitor market huge.
So, yes, even if they don’t seem like direct competitors, if your target audience might choose someone else, you have to include them in your plans.
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List Their Strengths and Weaknesses
You need to know what it is your competitors do well and where they need to improve. So, make a list of strengths and weaknesses for each one. This will become your ‘power list’.
One you’ve recorded everything, go through, item by item and list how you’re better than that competitor and how you outperform them. Once you have this, you’ll be able to lay the groundwork for your copywriting, your marketing plan, your business model, and almost every element of your business.
Layout Each Competitor’s Marketing Strategy
The marketing strategy your competitors use can tell you a lot about your market and how best to find them. By listing out the main way each of your competitors generate business, you’ll be able to use the same concepts and ideas yourself. Keep in mind that this doesn’t necessarily mean copying them! Doing that will also mean you’ll copy their mistakes!
As an added bonus, you’ll be able to analyze each competitor’s marketing plan and identify areas, segments, and concepts they’ve missed. This will give you years of information and ideas for years to come, particularly if you refresh your competitor analysis on a regular basis.
Find out what types of places their using to generate traffic. Where are they advertising? What kind of referrers do they have for their website? What sorts of keywords are they using? Which audience segments are they targeting? Particular regions they’re performing well in?
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Competitor Content Analysis
Take a wander through your competitor’s content strategy. Start on their home page, go through their product/services pages, look through their blog posts, their guest posts, social media content, everything.
As you go through, make note of:
- What features and benefits do they place an emphasis on?
- What style and tone do they use?
- How have they structured their content? Does it work? Why or why not?
- Have they used link bait or buzz content? Was it successful, and if so, why and who did it attract?
- Have they been using specific social networks? Which ones? How?
- Where have they been placing content?
- Have they been focusing on certain target audiences, uses, products, or ideas?
At this point, you already have the framework for a comprehensive and effective marketing plan. You simply need to incorporate your own goals, priorities, ideas, and needs.
Case Study: Stitches Online Marketing Campaign and Website
I really dislike shopping. The people, trying on clothes in a strange place, figuring out what size I need…it’s just a never-ending headache for me. When I do shop for clothing, however, Stitches is one of only three places I’ll go.
The Stitches website and marketing campaign is ok, but I would personally like to see them match their clothing and the hip, warm atmosphere of their stores. In real life, Stitches staff are friendly, helpful, and know a thing or two about fashion. They are eager to help you find different sizes or create looks, but if you’re with something else, they’ll leave you to it and just help you switch sizes and return the clothes to the racks.
In short, they’re intuitive to the needs of the customer, and I’d love to see this reflected in their online marketing. I hope they’ll find some helpful tips here, and if not, I hope that you’re able to get some good ideas or thoughts for your own website.
Stitches Email Marketing
One of the emails I received from Stitches looked like this:
They use ‘Add Sale to Your Style!” as their subject line. Now, I know who this email is from, and remembered signing up for it, but a subject line like that made me think twice about whether it was another spam mail or not. Sometimes, it doesn’t pay to be clever!
I guess my real issue with the tagline/subject line is that, when I buy something on sale, I don’t want it to look like I bought it cheap! I want it to be my dirty little secret. I DON’T want my clothing to look like I bought it on sale!
I think they could have come up with something far more effective. Even “Stitches Fall Fashion Sale” or “Fall in love with Stitches’ fall fashions” would have been better.
Once you open the email, you get this:
Looks good, right? Amazing sales! (To be honest, I can’t remember if it gave me a choice between text and html emails when I signed up, but if it didn’t, it should! They should at least add tags to the images so I can figure out what the email is about without downloading the images.)
My biggest complaint with this email is that I want to be able to click on the various sales advertised and immediately start buying! Unfortunately, when I click on the $3 knit tops and leggings ad, I get this:
And then this:
And when I click on the “graphics tees” ad, “graphic hoodies”, and the “amazing jeans” ad, I get the same thing. If I had wanted to click through for the faux leather jackets, I’d have discovered they disappear completely on the site, with no hint as to where they may be.
It’s really too bad they missed the sales opportunities in their email marketing campaign. I would love to see them code each ad separately, so that when I click on one, I can find the sales items instantly. Now, as soon as I land on their home page, I find myself thinking “where are they? Is it only certain styles? Are they in a different section?” Even if they linked them directly to the category pages, it would boost their conversions.
Website Marketing and Usability
I thought they might have coded the ads separately on the website homepage, but alas, these weren’t clickable at all. In fact, if you look in the bottom left corner of the main graphic, you’ll see there is a choice of 4 main home page graphics. This was difficult to spot and impossible to use. Clickable flash would have been a much better choice. This is prime real estate that could be boosting the interest in their products!
Well, I shouldn’t say none of the images weren’t clickable. The ’6 Reasons To Dream of Jeans’ article? When you click on the image for it, you immediately get a new tab with the main graphic and are able to page through a series of images depicting girls in various pairs of jeans. This doesn’t help me because I can see what I want, but still have absolutely no idea where to find each pair so I can order it.
Also, a bit of text about which body shape each style was best for, the benefits of each type of jean, or even how to tell the difference between the six styles would have been informational and given me a reason to look through them.
Category and Product Pages
I really liked their navigation and how, when you click on a category, the navigation stays open so you can easily switch between them. The text could have been bigger and easier to click, but it is one of the best designed features on the site.
The item pages like their graphics tees page was nice and clean and the products really pop out at you. That being said, I’m a little confused as to why there are jeans advertised above the fold in that section, or why they’re there at all really. The naming of the different products would have been a great spot for them to show off their creative side. Naming 10 shirts ‘graphic T’ tells me essentially nothing. Imagine: If I tell you they have a graphic T you should buy, would you know which one I meant? How about if I said the ‘Disgruntled Money Bags T’?
Have a look at their Monopoly themed t-shirt. There’s no text. I have no idea what the shirt is made out of. I don’t know if it’s going to end up being a dry clean-only item, and while we’re on the topic, why would it suggest belts to go with a t-shirt, when I’d be much more likely to buy a pair of matching jeans? Suggest belts on the jean product pages.
One company who does product pages astoundingly well is Think Geek. Their descriptionsare so much fun I’ve actually clicked through the different products just to see what they’d written. Stitches wouldn’t have to get that creative with their product pages, but information about the products written in a chic, hip voice would definitely improve their sales and help the customer connect with them a bit.
Overall, when I wander around on the Stitches website, I feel like I’m window shopping, rather than actually wandering in their store.
Their shopping cart software is mysteriously not working. Not sure why, but it was probably in my best interest. It could have been a very expensive night and my credit card would’ve been feeling the weight. (PayPal option would be great folks! Not sure what payment methods you offer, or if you have a secure checkout because, well, it doesn’t say and I can’t get to the checkout page.)
Their URL structure and titles are also quite unfriendly. When I want to bookmark certain products…say I’m watching to see when they go on sale…The titles tell me nothing about which product I bookmarked, there are no unique descriptions, and the URLs tell me nothing. So please, use referral strings, but for the love of pete, please do something with your titles! Even when they’re shared on social networks, there is nothing decent describing what I’m sharing and no way to manually change it myself.
Next point: When I want to buy a product, let me see the entire product…back, sides, top, bottom, whatever. Stitches does an excellent job giving me a close up, but I don’t want something dorky on the back of the shirt. The way it’s set up now, I can’t tell.
Social Media Marketing Strategy
This part was quite fascinating to me:
Remember that email I got? Well, if you click the Social Media icons at the top, it will take you to each one of its social profiles. On their website? NONE of them are clickable! I was quite disappointed when I had to fish the email out of the trash to find their social profiles. (The bottom of the page had a Facebook like button…so I guess my initial statement was a little inaccurate, but c’mon! If you’re going to have buttons above the fold, make them usable!)
Stitches On Twitter
Stitches does have a branded Twitter profile and its user ID matches the site URL. Two points for them! This is important because it makes them relatively easy to find and you know you’ve got the right one when you get there.
They’re interacting a little with other Twitter users, but they’re using the account mainly with Twitterfeed to tweet out links to teen fashion trends. I admit this made my heart break a little. For a store that’s so friendly and good at connecting with girls and guys 16-30, they’re not showing it here.
Most of their links are to Teen Vogue articles. Why are they not creating this stuff and hosting it on their own website? Where are the links to their great sales? Their fashion advice? Regardless, they’re generating a lot of ad revenue for someone else’s site. (This could be because their site isn’t working, but personally, they’d be better off to get the site fixed and tweet more of their own links than sending everyone elsewhere.) In short, their account needs balance and a human touch.
Stitches On Flickr
The Stitches Flickr stream is quite small, but considering the fact that it’s only been in use since April, I expected it. Unfortunately, like their emails and photo shoots, they don’t tell me what clothing the models are wearing, where to find it on their site, or even where I can find these photos online so I can see them in use. All it says is “BTS 2010″, which again, tells me nothing.
There are tons of opportunities here, and Stitches have missed many of them. I would love to see them embrace the power of this medium! What about customer photo shoots? Creative contests? Ten pairs of jeans you can put with a particular shirt that’s on sale that month? This last one could be great because they could put together ‘fashion packages’, so that when someone clicked on it, it would add all the clothing items from a picture or set of pictures to the shopping cart.
The Stitches YouTube Channel
I was quite happy to see Stitches is on YouTube! My first thought was that there were going to be great interviews with their fashion experts with tons of tips on stretching your wardrobe, the latest trends, makeup tips, or even just videos on *gulp* teen issues.
Well, they don’t have any of that, but they did upload two ad kind of things. Again, I’d love to see information in the description about the clothes shown off in the ad, links to the items, what their ‘Back To School’ collection was based on, what the trends are this season…something! I’d like to think that people would subscribe just to see their ads, but unless they take lessons from Old Spice, I just can’t see that happening…at least not people who will buy their clothing.
Stiches Facebook Fan Page
With almost 20K likes on the Stitches fan page, there is tons of marketing power here! They’re doing a pretty good job of using it too. Some people are uploading pics of themselves in the hottest Stiches fashions. Their video and notes sections have groups of ads (more than their YouTube channel) and they let you win tickets for a local event. They put up images of the sales ads, but again, nothing is clickable and there aren’t any links to where you can find these items.
Sadly, while fans are speaking up and sharing their love of Stitches, the company is doing very little interacting with its loyal customers. Even a quick note back to some of their customers would be a great investment. Also, why is their fan page opening to their wall when the hook for their visitors is on the free tickets page? Why not create a mini-ad page for people to land on?
Stitches did happen to reveal some information about their website on their Facebook page: Their site is down (duh! Lol) and the online store is being rebuilt. This is great news! I’m a little confused as to why they’d disable the online store before the new one is ready, but I’m hoping there’s a good explanation because they have to be losing a fair chunk of change. I’m also quite confused as to why they’d continue with their online marketing campaign. I thought the idea might be to convince people to go to their brick and mortar stores, but I can never find the fashions they advertise online in their stores!
Closing Thoughts On the Stitches Online Store and Marketing Campaign
If I could give any suggestions to Stitches at all, I’d strongly suggest that they study their competitors. What do they do well? What’s working for them? What isn’t working? What aren’t they covering?
They need to figure out exactly who their target audience is and find out what’s most important to them. Generate content they’ll find interesting and valuable, even if it’s just a collection of funny cartoons or jokes about the issues they face.
I’m going out on a limb here, but I think teenagers really want to see themselves in fashionable clothing. They want to feel welcome and accepted and they want to feel popular. This is where Stitches marketing power will come from. This is where Stitches will really be able to break their industry open and begin to claim a fair chunk of the market share. In fact, I’d love to see them come up with an online app that people can upload pictures of themselves and virtually ‘mix and match’ outfits. They could even use the images of schools, malls, or other popular hangout locations in the background.
They need to hunt out complementary businesses and figure out ways to team up and offer deals and opportunities their competition hasn’t. Music, beauty, magazines, electronics…there are an unending number of ideas and possibilities here.
Stitches needs to shake their corporate image and start to stand out.
Their site is also impossible to find in the search engines. They are in dire need of some SEO and some ad campaigns if they hope to revitalize their stores and making some serious profit.
Again, I wish Stitches well and hope they make use of their online marketing, whether they find and use the information in this post or not. (Which reminds me: If Stitches hasn’t got any sort of buzz monitoring or Google Alerts set up, they need to. They need to figure out what’s being said about them and use the information to their advantage.)
I also hope you were able to follow me through this audit/case study and pick up some ideas you can use in your own ecommerce stores.
