Creating A User Generated Content Strategy
While I am a copywriter, I find that most of my time is spent creating various types of content strategies. Of those, user-generated content (UGC) strategy requests are coming up more and more frequently and there’s several reasons for this. For me, one of the biggest reasons is the popularity of social networks and the enjoyment we get from them. If we like them, everyone else will too right?
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Well, there’s more to it than just saying ‘we’ll do a little bit of x, y, and z’. Your UGC needs to match your marketing plan and business goals, but it also needs to cater to the needs and desires of your client base. In short, the strategy must satisfy everyone involved and provide value on one side of the conversion process or the other.
User-Generated Content Basics
You’ve been hearing the chatter about this type of content for months, so I’m not going to go into the basics. If you’d like to know more on those, you’ll find some great posts on TopRank (stats and integration), WiseGeek (nitty-gritty, point form ABCs), and Chris Grannell (Psychology of User Generated Content PDF).
We’ll add a great slide presentation here, too:
The Strategy’s Target
While it’s tempting to do it all with one strategy, you have to decide which product or service is most important. Which one needs the most attention and will hopefully leave you open to integrate other offerings? You can offer multiple opportunities at some point, but focus on one main goal at a time.
There’s a bit of a trick to this. If you get too granular, you will have to push really hard to get user-generated content and run the risk of not getting any at all. Not to mention, the views and interest in the subject will be lower. If you get too broad, your message and the purpose gets too muddled and diluted to be effective.
If you’ve become too general, you’ll have to start creating multiple sections, complex systems, and lots of rules or hands-on editing to keep it going. And while this is occasionally pulled off with flare, it usually just makes the system difficult for everyone. If you make it difficult, people just won’t bother using it.
Here are a few examples: An auto sales website might focus on Fords or used vehicles. A web designer can likely get away with pushing website designs or logos. If you are a shoe manufacturer that only creates one type of shoe, on the other hand, you can get away with pushing the shoe type and cover the entire site.
Gathering the Ideas For Your UGC Strategy
Every time I create a user-generated content strategy, I have to start be creating pools of information that we can manipulate and tweak in order to generate the ideas that we can either ditch, use, or put on hold. Sounds simple right? Just start listing off ideas, right? Well, not quite. Not saying that you won’t get lucky and hit a winner, but it’s not exactly a methodical approach.
To get this pool of ideas, I create lists of information we can pull from users and how those things can be integrated into a website.
Pre-Sales Funnel Needs — What do users need before purchasing your product or service? What do they have? What do they need to know if they’re going to buy from you?
Product Needs — What do users need while using your product or service? What sorts of things do they use with it? What can they do or use to get more from the things they purchase from you?
Post-Purchase Needs — What sorts of needs do they have after using your product or service? What’s their next step? What sorts of materials do they have to offer after use?
Website/Marketing Capabilities — What sorts of mediums do you have at your disposal that would make use of the previous three lists?
Under each of these, I just start listing all of the things that fit including information, products, services, ideas, and problems users will encounter at each stage. Then, I wander through various target-rich environments and see what the chatter is all about, what questions they’re asking, and what they’re praising. These get added to the lists, and by the time I’m done, I’ve got massive lists of ideas I can pull from.
In your last list, mark down the types of mediums or concepts your website either currently handles, or could handle with a reasonable amount of tweaking. Photo albums, membership areas, video uploading, audio collections, user-generated blogs…the list is endless. At this point, list them all. You never know when something odd will become a unique streak of brilliance. (Hey, it happens!)
Associate a Need, Want, Or Desire With an Idea
Here’s where your creativity, cleverness, and insanity come in handy. Look at each item and think about how you could present that information to others. While I’m in the middle of the process, I give myself extra brownie points if I can come up with something that will make people laugh, prompt a trip down memory lane, go ‘aaaahhh how cute’, or drive (healthy) controversy. You’ll also want to give yourself extra brownie points for any ideas that naturally show off the benefits or traits you’d like to highlight in your products and services.
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Consider User Habits, Interests, and Preferences
Hopefully, by now, you’ve already profiled your target audience, your complementary businesses, and vendors (and know which of these three you’re focusing on here). This should be a complete profile which includes everything from demographics, beliefs, habits, economic situation, and any other little tidbits you can gather together.
Then, compare these details to the ideas you generated in the previous step, tossing out anything that might be offensive or otherwise unusable. Next, mark anything that’s likely ineffective because of these same traits and move them to the bottom of the list.
Choose the Best Concept
At this point, I’d move the ideas with the most brownie points to the top of your list, go through them, and try to find reasons to keep or discard each one. Be ruthless! (Oh, and do yourself a favor and write them down. Trust me. You only have to forget once to figure out why.)
Don’t toss out the ideas you didn’t use. You’d be amazed how many of these simple ideas can fit together. Also, if your idea *gulp* fails, you’ll have plenty of other ideas to fall back on.
Go ahead! Try it!
Content VS Context — Which Is More Important?
Is the material more important than where you publish & promote it? Or is your priority the other way around? Should you worry about where your content appears rather than what you’re actually publishing? Can crap content be successful if it’s advertised in the right space?
A short while ago, Charlie Southwell of the soon-to-launch Screendrip asked these same questions. I certainly don’t claim to have answers he was seeking, but I do think the answers are subjective. I think the right answer depends on how you look at the situation.
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Content Is More Important
As humans, our instinct is to judge and assess everything we encounter. Our brains automatically want to identify friend from foe, good from bad, and helpful from harmful. Since the days of cave dwelling and spear throwing, our ability to assess our surroundings and place everyone on the scale from 1 to 10 contributes or harms our chance of success and survival.
When you meet a complete stranger for the first time, you use all the information you receive about that person consciously and subconsciously to form an impression of them. Their bad fashion sense, for example, will influence your opinion just as much as, if not more than, their posture and the way they carry themselves.
By the time the stranger opens his mouth and extends his hand, you are already 80% sure of where he fits in your mind. If he speaks poorly or says something distasteful, it will surely lock him into a lowly position in your mind. If, contrary to his appearance, he speaks positively and impresses you, you’re likely to reassess him. The stranger will stick out in your mind, at the very least, just like lawyers with long hair and hippie clothes or the clean business suit-wearing punk rocker.
Think of your site as the stranger. His clothes are your design, his posture, your navigation and layout, and his words are your content. The hand he extends? Your comment system and contact information. If you routinely say things (produce content) no one wants to read, use, or enjoy, the visitor’s opinion of you is going to decline sharply regardless of where you put it.
The bullshit posts on Techcrunch or the poorly researched content CNN has published in the past are good examples. If this happens too often, it will severely damage their credibility, if it hasn’t already.
That being said, the value of content is subjective; how much content is worth varies from person to person and depends specifically on the individual’s knowledge base and situation. For a small business owner new to the Web, a guide to creating a successful website would be worth its weight in cold. For the Internet marketer who has been online since the mid 1990s, it’s redundant, old news, and wasting his time.
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Context Is More Important
Have you ever come across an amazing tool, a great resource, a smart individual, or a wonderful business and thought it was a shame that no one else knows about it? Or, thought about how sad it is that it’s on an unusable or horribly ugly platform? This is a case of bad context taking away from the value of the content.
It’s sort of like handing out $100 bills to everyone who walks passed you. If you were to offer me a $100 bill with no strings attached, you can bet your bonnet I’d take it. I wouldn’t think twice. What’s it worth? $100!
For me, that money has value. It would pay my power bill, put food on the table, or pay my son’s school fees. If you were to do the same thing in the middle of the cow pasture, however, it’s not going to work out quite how you’d like it to. To the cow, that $100 bill is getting in the way of what he really values: Food!
If you were to create a comprehensive travel guide on Antarctica, this bit of information would be priceless on a travel site. This information isn’t exactly widely available, and for travelers interested in going somewhere different, it would certainly fit the bill. If you were to promote this content on the financial social site Tip’d and publish it on CNN Money, however, most visitors would be disappointed in the content, if not annoyed.
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Great Content, Publishing and Marketing Go Hand In Hand
The way I see it, you can’t create content without considering where you’re going to publish it and where you’re going to market it. You also can’t decide where you’re going to market the content or where you’re going to publish it without considering the content itself. It’s sort of like trying to make a peanut butter and jelly sandwich without bread, peanut butter, or jelly. You have to consider all three, at the same time, by putting each element in priority.
If you want to market in a particular place, you need to choose a host for your content that performs well on that platform or in that niche. You also need to create content the visitors there are interested in and would find valuable.
If you have a particularly great piece of homeless content, you need to identify the right site to host it. You also need to determine which social site or marketing platform that content would do well on. The same can be said for your host. If you’re asked to create content for a specific site, find the right marketing platform and determine which content would be best.
Which is most important for you? Content or context?
Promotional VS Informative Marketing Content: Which Is Better?
Many of my clients ask about what they should and shouldn’t publish when marketing their websites. If they want to sell, they should write content that directly promotes the company or a specific product, right? Or maybe they should they offer readers information that’s more… well… informative.
Companies want to advertise their products and services while creating a buzz around their business. Unfortunately, some get so caught up in the idea of getting conversions, they forget readers have to have a desire to read the piece in the first place or they’re just going to ignore it. (Think banner blindness!) It’s sort of like failing to see the forest for the trees.
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Now, while I’m a firm believer in the idea that there’s a time and place for everything, and am aware of the huge advantages promotional content can have, I strongly believe in using informative content in a blog, article marketing strategy, or to otherwise market a website, product, or service.
Why Promotional Content Is Often Ineffective For Marketing
On the Web, people are constantly bombarded with advertising. So it’s only natural that the last thing they want to spend time reading is
more advertising when dealing with an overflowing newsreader or inbox. When this happens, I find readers ignore this type of content and see it as having no value to them.
It’s important to introduce a new product, but promoting products too often can cause you to lose readership. They don’t want to read about you all the time. They want to find out how to solve problems, and the way I see it, if you have a properly crafted website, you don’t need to highlight something different every day.
Your readers should already know what you offer. This doesn’t mean promotional content is useless, but you need to be cautious about how you incorporate it into social spaces. (Mention sales, news and publish the odd post, but don’t consistently use entire blog posts to talk about you and your offerings.)
If you really want to sell the products or services you have on offer, you need to forget about advertising them. Instead, demonstrate to your audience how the items or services you have for sale can make their lives better, easier, or more enjoyable.
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Readers Want To Learn From You, So Give ‘em What They Want
By the time a reader gets to you, they have one of two goals:
1. They want to know how to solve a problem or issue by themselves. They want to leave your site and come away with something they can use, even if it’s hot news topics or industry changes.
2. They are too busy, or too inexperienced to handle an issue themselves, and want to hire you to look after it. In this instance, they don’t want to be educated. They expect you to know everything and use this knowledge to help them achieve a goal.
Your job as a website and business owner is to decide what goal your readers have and how you’ll address them. Depending on your niche, you may even need to address the needs of both types of readers.
From here, you can create topics that address these needs while still getting your message across in a subtle way. The idea is to make your audience go ‘Oh hey! I bet their product/service can help me do that.’ Or, ‘if I bought the product or service, I could do all this too…’
How Each Reader Type Converts:
You’ll find those who want to solve an issue themselves still may need some of the complimentary services you offer. Or, they’ll discover how much work or experience is required to do the job they have in mind and change their minds about doing it themselves. In this instance, who better to do the work than the expert they chose to learn from initially? Others may simply respect you for helping them and improve your authority. No matter which way it goes, you essentially lose nothing.
The group of readers who know they don’t have the time, experience, or expertise to do something are the ones who directly convert. They are already looking for the things you offer, so you just need to show them why you are better than your competition.
Lastly, if you’re guest posting or working on a content placement program, you’ll find the site owners are a lot less reserved when it comes to informational content. Promotional content, on the other hand, could cost you to get up there.
So, the next time you create a piece of content to publish on a blog, for example, which type will you use? Why? Do you feel promotional advertising can take a leading role in blogs, for example?
