Protecting Your Content and Your Reputation — A Response
I want to respond to Kristi Hines’ post entitled ‘Protecting Your Content and Your Reputation’. While she does bring up a number of very valid points, I do have a number of points to add. After all, we’ve all had different experiences, learned a variety of different things, and I think we can all learn from it.
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Having Submitted Work Edited
In a recent post giving advice to site owners on hosting guest posts, I recommend site owners make writers aware of what they’re editing. Unfortunately, many of them don’t follow this advice. Now, as a writer, I have to admit it annoys the heck out of me to have work edited and cut for no reason. From a site owner’s perspective, however, I really dislike a writer freaking out when I edit their content.
Why do I do it? Several reasons, aside from spelling and grammar, there are space constraints, optimum length for my readers, to fit in with my site theme and focus, etc. It also depends if it’s my site or not. If it isn’t mine, I tend to edit out extremely controversial points for the sake of my client. Bottom line, editing is a fact of life for a writer, so if it’s vital that the content remain exactly the same, sharing content may not be for you.
Policies and Income Generation
I personally have a big beef with this one, and not Kristi’s points either. Terms and conditions are nasty if you fail to check these out before sending in work. However, there are a number of assumed laws to be aware of. For example, Australian writers hold the rights to their work even if they’ve sold it. In other countries, the rights change hands as soon as the money does. (I cover this in my contract.) You need to be just as cautious of the ‘understood’ rules as you do the printed ones. On the same hand, never assume anything. I’ve learned the hard way to always get everything in writing.
Posting your work on sites that use ad revenue are a waste of any serious writer’s time. Trust me. I’ve tried it and I’ve yet to find a method that works well with these sites save for one: mass produce a creepload of content and spread it everywhere. You’re far better off spending the time to write decent content and using it to directly market yourself via a website or blog.
So long as you’re getting something of what you consider to be equal value in return for your content, you aren’t exactly losing it. For example, links, traffic, and money are common currency in a writer’s world, and as far as I get what I agree on initially, I’m happy with that. The important thing is to make sure the tradeoff is worth it to you and that you get it in writing! Many times, I’ve traded copy for something else and not gotten it in the end. Protect yourself.
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Reputation Leakage and Image
This is a huge one in some respects, but not so much in others. You are definitely judged by the company you keep. Without a doubt! However, this works in both ways. Use your access to high-end sites to your advantage, but don’t fall into the common trap of marketing to your peers either.
You gain and lose authority according to your clients, not necessarily from your peers. They pay you, and what they care about is what kind of a job you can do for them, not how many invitations you get to the next major conference or who you sit with while you’re there. Don’t underestimate the importance of complementary businesses either. These can potentially generate a large amount of profits if you play your cards right.
And while I wouldn’t get into the habit of appearing on low grade sites, I think people put a little too much emphasis on negative PR. I’ve learned there really is no such thing as bad PR so long as you deal with it the right way. The short-term damage is often far worse than the long term.
In short, treat your online business as you would a brick and mortar store. If you conduct yourself in the same way, you’ll do fine and have nothing to worry about.
For the Writer | No comments
Business and Morals: Do You Take the Money Or Run?
I’ve written about the association between morals and business before. I even had an excellent guest post on the subject, so it’s no secret that my morals and values play an important role in my business decisions. However, I recently discovered these two things aren’t as cut and dried as I first thought.
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What Happens When You Know Too Much
Here’s the scenario: A client comes to you wanting to write a book on a subject you just happen to know a bit about. They give you the outline and main points for each chapter. Unfortunately, they’re wrong. And it isn’t a ‘I know I’m wrong but I just want to make money’. It’s a ‘I’m not wrong. I’m the expert’. Now, if you write this book, your name isn’t on it, but others will still be reading and learning from this book. Also, these mistruths aren’t glaringly obvious to anyone other than those who are familiar with the business, so it would be hard for anyone else to prove otherwise.
Do you write it, take the money, and shut up? Or do you turn away the cash and run with it?
The “Take the Money and Run Camp”
A lot of industry experts I’ve talked to about the subject say it depends on a number of things including whether or not their name is on it, how much money the project is worth, who it’s for, how big of a factual mistake it is, and many other variables.
The argument is that if it’s worth enough money, if the mistake isn’t that huge, and their name isn’t on it, they’d likely do it.
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“No Way In Hell Buddy Boy”
On the other side of the fence are those who say they wouldn’t take the job regardless. They don’t care who it’s for, what it could do to or for their career, or how much money they could make. They know what’s right and what’s wrong, and they refuse to allow something false like that from hitting the virtual shelves. They’d never be able to look at themselves in the mirror if they did.
“It’s Money. Duh”
The third opinion of this is that it’s a business transaction. This is doing a job for money. Nothing more. Nothing less. Their morals and values don’t enter into the picture because their morals and values aren’t for sale. They run a profitable business, and as such, they will do what keeps that business profitable.
Personally, I have to admit I’m torn. I really abhor the idea of writing the same garbage that I’ve argued against, but at the same time, I do have a family to support. From the client’s perspective, they may know I know about the subject, but they don’t know how much I know about. Also, they’re supposed to be the experts on the subject, not you. Why would they trust you?
I’m left in a position where I don’t want to touch the project because I know a portion of it is incorrect. The client won’t just change it because the writer said so either. There’s no real way to prove it, so what do we do?
Business | 3 comments
Is Personalization Changing Your Game Plan?
The Web is changing. Big surprise, right? Well, it might be for those who aren’t prepared or fail to see what’s going on.
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In recent months, Google has introduced social and real time results to its regular SERPs in addition to an increase in personalization. With more and more people out of work and bending under financial strain, new websites and competition are popping up everywhere. The big question is what are you doing about it?
In terms of basic SEO, there isn’t much besides keeping up with the changes and doing what you can. Social Media is definitely starting to play a much larger role in many marketing plans. In fact, the latest study suggests 66% of government agencies have even got onboard. But what about your marketing plans and the strategies you create for others? Are they changing with the introduction of personalization and an increase in competition?
The Internet Marketer’s Guide to Battling Personalization?
One thing is for sure, sites that don’t cater to the user are going to be left behind, if they haven’t been already. Site owners need to start considering how they’ll go the extra mile in order to make the user feel at home and become a favorite. On the other hand, webmasters also need to keep it profitable. No easy task, for sure.
Usability
Usability has become almost a trend word, but there really is something to it. After all, the more easily I can navigate your site and find what I want, the more money I’m likely to spend. You might be thinking your website is already quite user friendly, but like someone who smells his own body odor for too long, it can be hard to spot the obvious.
Having a usability expert is one way to fix this. And, if you choose a good one, you’ll find that he or she has the uncanny ability to spot things that most of us don’t think of until they’re fixed. If you can’t afford one, but would still like to make improvements, talk to a partially technologically-challenged person and have them test your site.
Sit down with them at the computer and watch as they go through your website completing various tasks. This could include purchasing an item, signing up to your RSS feeds, finding specific information, and many other seemingly simple actions. Take note of how long it takes them to complete each thing, where they look, and the items they click on. You’ll find that doing this with a few people will help identify trouble spots. (Bonus tip: When they first open the site, ask them what the site is about and what they see first. This can be extremely powerful information!)
Conversion Optimization
Often confused with usability, conversion optimization can be a long, drawn out process. Experts in this field use analytics, live tracking, and many other components and tools to figure out what types of visitors use your site, what they’re looking for, and where they’re going. From there, they will create defined paths customized to meet the needs of each type of (profitable) visitor in order to boost conversions.
While this is no easy feat, there are steps you can take on your own to improve conversions. Site testing, analyzing your own analytics by creating custom events, and using tracking codes to find out what your customers are up to, what they like, and what they don’t like. Then, you can make the appropriate changes and test it out.
Site Optimization
While this is technically part of usability, SEO, and conversion optimization, I think it’s important enough to deserve its own category. This covers the technical side of the website and makes it work more efficiently and more accurately. In my eyes, this breaks down into two areas:
Data Optimization — This is a big one for sites with large amounts of information that are accessed by the user (For example, online catalogs, complex structures with numerous departments). These techniques use various structures and code systems to organize this data, recall it faster, and more accurately.
Web Design Optimization — Techniques such as combining or separating images into PSDs, improving the focus on particular elements, and improving the loading of the CSS through Javascript make the site faster, improve usability, and boost conversions.
These things might not help you overcome the effects of personalization and an increase in competition, but they can certainly help. If nothing else, you’ll be able to make the most of the traffic you do get.
So, what are you doing to help counteract personalization and improve the performance of your site?
Marketing | 4 comments
Angie’s Copywriting Gets Nominated for a SEMMY!
I was very pleasantly surprised yesterday. My piece, ‘Don’t Blame the Snake Oil Salesman‘, has been nominated for a SEMMY Award in the ‘industry’ category! Voting opens on January 20th.
I wanted to thank them very much for the nomination. Being ‘new’ to the industry (especially in comparison to many others on the list) and a copywriter, I’m honoured to know that my post is considered one of the year’s best.
Lighter Side | No comments
The Modern Version of Customer Service: A Note to SEO Naysayers
The entire concept of people squabbling over the death or validity of SEO is absurd, completely ridiculous, and a waste of valuable time on all sides. If I hear someone tell me ‘they don’t use SEO because it’s evil and the Google gods will smite them and wipe them from existence if they use it’ one more time, I’m going to need one of these:
You know what? If you own a website, you’re already using SEO. It might not be using the most effective tactics on the planet or be one of the worst methods to ever hit the WWW, but it’s still SEO. Don’t believe me? Answer these questions and assign one point for each ‘yes’ answer:
- Does your website have a URL?
- Does your site contain text?
- How about images? (one point for each pic)
- Do you give visitors the option to explore your site via navigation?
- Does your site contain any links to any other internal or external page?
Here’s the deal, if you scored ‘1′ or more on this test, you’re using SEO. And if you own a website and you’ve called SEO evil, denounced its existence, or said it’s dead, you’re an idiot. Congratulations.
URLs, text, images, navigation, links and many other features are all part of SEO. They’re just done well, poorly, or disgustingly.
SEO isn’t about title tags, anchor text, or what color hat you wear. It’s not dead because, last time I checked, it isn’t breathing, it doesn’t grow, and doesn’t have life. SEO isn’t about how good your buddies think you are, or whether you made it onto some list somewhere as the biggest marketer on the planet. Let’s knock off the bullshit and just cut to the nitty gritty shall we?
SEO is about usability. Period. It’s about making your website, content, ad, or whatever easier to use for both crawlers and humans. It’s about getting found for the right things and providing ‘good customer service’ from the moment finds your site until they leave. It’s no different than keeping the isles of your store clean, the shelves and racks neat, and someone at the cash register.
Got it? Good! So, now that we’ve got that sorted, let’s look at the two basic ‘rules’ of SEO.
If something makes your website more user friendly, easier to explore, and more effective, do it. If it makes the site impossible to identify, difficult to use, complicated, and just plain nasty, or if it clutters up the Web and becomes a pain in the Equus Asinus, it’s a bad thing. Don’t do it. No! Don’t! That’s enough of that silliness.
Now, I know this has been harsh, but it’s for your own good.
If I can’t use your site or have to fight with you to sell me something, I’m just going to go elsewhere and so will everyone else who might happen to stumble across your site while searching for ‘pink and purple polka dotted squirrels with eating disorders, bald tails, and bad attitudes’. (If your site provides information on pink with purple polka dotted squirrels with eating disorders, bald tails, and bad attitudes, you’re in luck.)
Whether you like it or not, you have to cater to your customer regardless of whether it’s a human customer or a bot.
I think most would agree that SEO is constantly evolving and changing. It needs to in order to continue to serve visitors of all kinds effectively. But, so long as websites exist, it will always be there in some way, shape, or form.
Done deal. Can we get on with it now?
SEO | No comments
